Effective Date: July 28, 2026
Last Updated: July 28, 2026
Hey Man Nice Beard LLC (“Hey Man Nice Beard,” “we,” “us,” or “our”) is committed to processing and shipping orders as promptly and reliably as possible. This Shipping Policy explains our order-processing times, shipping methods, delivery estimates, costs, and procedures for delayed, missing, damaged, or incorrectly addressed shipments.
We currently ship orders to valid addresses within the United States, including eligible residential addresses, commercial addresses, and post office boxes when supported by the selected carrier.
We do not currently offer international shipping. Orders submitted with an address outside the United States may be canceled and refunded.
Certain locations, including Alaska, Hawaii, U.S. territories, military addresses, and remote areas, may require additional delivery time or shipping charges.
Most in-stock orders are processed within 1–3 business days after payment authorization.
Business days are Monday through Friday, excluding federal holidays and other days when carriers or our business are closed.
Processing time is the time required to prepare an order for shipment. It does not include the carrier’s delivery time.
Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.
Processing may take longer during:
If a product has a different processing time, that information will be displayed on the applicable product page or communicated to the customer.
After an order is placed, the customer should receive an order-confirmation email at the address provided during checkout.
An order confirmation acknowledges receipt of the order but does not guarantee acceptance or shipment. We reserve the right to cancel or limit an order because of:
If we cancel an order after payment has been collected, we will issue a refund to the original payment method.
Available shipping methods and charges are displayed during checkout.
Orders may be delivered using the United States Postal Service, UPS, FedEx, or another qualified carrier.
Estimated delivery times generally begin after the order has been processed and transferred to the carrier. Standard delivery commonly takes approximately 3–7 business days after shipment, depending on the destination and carrier.
Delivery estimates are provided in good faith but are not guaranteed unless a particular service is expressly identified as guaranteed.
A carrier’s estimated delivery date may change because of weather, operational disruptions, seasonal volume, transportation delays, emergencies, or circumstances outside our control.
Shipping charges are calculated and displayed during checkout before payment is completed.
Shipping costs may be based on:
Applicable taxes and shipping charges will be shown before the customer submits the order.
We may offer free standard shipping on qualifying U.S. orders totaling more than $40 before taxes and after discounts.
Unless stated otherwise:
Free-shipping promotions may be changed or discontinued prospectively at any time.
When available, tracking information will be sent to the email address associated with the order after the shipping label is created.
Tracking activity may not appear immediately. Carriers may require 24–48 hours to scan and update a newly created shipment.
The appearance of a tracking number does not necessarily mean the carrier has taken possession of the package. Tracking updates are controlled by the carrier after acceptance.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting an order, customers should verify:
If an address correction is needed, contact us immediately at support@heymannicebeard.com. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
We are not responsible for delivery delays, failed deliveries, or losses caused by an incorrect or incomplete address supplied by the customer.
If a package is returned to us because of an incorrect address, refused delivery, unclaimed shipment, failed delivery attempt, or another customer-related reason, we will contact the customer when practicable.
The customer may choose, subject to product condition and availability, to:
Personalized, damaged, opened, or otherwise nonreturnable items may not qualify for a refund.
We will make reasonable efforts to ship orders within the timeframe stated on our website or in the order confirmation.
If we cannot ship within the promised timeframe, we may contact the customer with a revised estimated shipping date and provide the option to accept the delay or cancel the affected unshipped order for a refund.
If no shipping timeframe was provided, we will handle the order in accordance with applicable federal requirements.
Carrier delays that occur after an order has shipped are generally outside our direct control, but we will make reasonable efforts to help the customer obtain information from the carrier.
If tracking information has not updated or a package has not arrived by the estimated delivery date, customers should:
A missing-package report should be submitted to support@heymannicebeard.com within 14 days after the carrier’s reported delivery date or, if no delivery scan exists, within 14 days after the last estimated delivery date.
We may require the customer to cooperate with a carrier investigation or provide a signed statement confirming nonreceipt.
A replacement or refund will be determined after reviewing the order, tracking information, carrier findings, delivery address, and surrounding circumstances.
If carrier tracking states that a package was delivered, we will make reasonable efforts to assist with a carrier inquiry. However, we are not automatically responsible for packages that are lost or stolen after confirmed delivery to the address provided by the customer.
Where appropriate, we may offer a replacement, refund, store credit, or other resolution at our discretion and subject to applicable law.
Inspect your shipment promptly after delivery.
If an order arrives damaged, leaking, defective, incomplete, or with the wrong product, contact us within seven days of delivery at support@heymannicebeard.com.
Include:
Do not discard the product, packaging, or shipping materials until we provide instructions. We may require the package for a carrier claim.
After verifying the issue, we may provide a replacement, refund, store credit, or another appropriate resolution at no additional cost.
An order containing multiple products may be shipped in more than one package. Customers will not be charged additional shipping solely because we divide an order into multiple shipments.
Separate tracking information may be provided for each package.
A preorder, made-to-order product, or backordered product will display an expected availability or shipping timeframe when reasonably available.
If an order contains both in-stock and preorder or backordered products, we may hold the order until all items are available or ship the products separately.
Customers will be notified of material delays and may cancel eligible unshipped items before shipment.
Products advertised as “coming soon” are not available for immediate shipment unless the product page clearly provides a preorder option and explains the expected shipping timeframe.
Risk of loss and title for purchased products pass to the customer upon delivery to the shipping address, subject to applicable law and any rights the customer may have against the carrier or payment provider.
Nothing in this section eliminates rights that cannot legally be waived.
Questions about an order or shipment may be directed to:
Hey Man Nice Beard LLC
P.O. Box 382 Fayetteville NC 28302, USA PHONES: (910) 835-2001 ONLINE STORE ALWAYS OPEN
Email: support@heymannicebeard.com
Telephone: (910) 835-2001
Website: https://heymannicebeard.com/
When contacting us, include your order number and the email address used during checkout.