Effective Date: July 28, 2026
Last Updated: July 28, 2026
Hey Man Nice Beard LLC (“Hey Man Nice Beard,” “we,” “us,” or “our”) wants customers to receive the correct products in satisfactory condition. This Return and Refund Policy explains which products may be returned, how to request authorization, who pays return shipping, and how refunds, replacements, and exchanges are handled.
Eligible products may be returned within 30 calendar days after delivery.
The return request must be submitted within this 30-day period. Products mailed without authorization or shipped after the authorized return period may be refused.
The delivery date shown by the shipping carrier will generally be used to determine when the return period began.
To qualify for a standard return, a product must be:
All original seals, labels, accessories, promotional items, and packaging should be included.
For health, hygiene, contamination-control, and quality-assurance reasons, we do not accept standard returns of opened or used personal-care and grooming products.
Products that generally cannot be returned after opening include:
A scent preference, texture preference, or personal dislike after opening does not make a product defective.
This restriction does not apply when a product was damaged during shipment, materially defective, incorrectly supplied, or otherwise covered by applicable law.
The following items are generally final sale and not eligible for a standard return:
Purchases made from another retailer must be returned to that retailer under its policies.
Contact us within seven calendar days after delivery if a product:
Email support@heymannicebeard.com and provide:
Please retain the product and all packaging until we complete our review.
After verifying the issue, we may provide, as appropriate:
Verified shipping errors and confirmed defective or transit-damaged products will be corrected without charging the customer additional standard shipping.
Scent perception and skin sensitivity vary from person to person. Product descriptions are intended to describe the general character of a scent but cannot guarantee that every customer will perceive or enjoy it in the same way.
Customers should review the listed ingredients before purchasing and discontinue use if irritation occurs.
An opened product generally cannot be returned solely because:
If you believe a product caused an adverse reaction, stop using it and contact an appropriate healthcare professional when necessary. You may also report the experience to us so we can document and evaluate it.
Nothing in this section limits rights concerning a contaminated, mislabeled, adulterated, or materially defective product.
All returns require authorization before shipment.
To request a return:
Do not send a return to an address printed on a shipping label unless we confirm that it is the correct return location.
Return authorization does not guarantee a refund. Returned products will be inspected for compliance with this policy.
For an eligible return based on buyer’s remorse, duplicate ordering, scent selection before opening, or another customer preference:
Hey Man Nice Beard will pay or reimburse reasonable standard return-shipping costs when we verify that:
Unauthorized expedited return shipping will not be reimbursed unless approved in advance.
We do not guarantee direct product-for-product exchanges.
When an unopened product is eligible for return, we may:
Any price difference and additional shipping charge must be paid before a replacement product is shipped, unless the exchange corrects our mistake or a verified defect.
After receiving a return, we will inspect it to determine whether it complies with this policy.
A refund may be reduced or denied if the product:
If a return is rejected, we may offer to ship the product back at the customer’s expense. Products not reclaimed within 30 days after notice may be discarded when permitted by law.
Approved refunds will be issued to the original payment method whenever possible.
Please allow approximately 5–10 business days after we approve the return for us to process the refund. The bank, card issuer, PayPal, or other payment provider may require additional time to post the credit.
We do not control the payment provider’s posting time.
The refund confirmation will be sent to the email address associated with the order.
An approved refund for a standard return generally includes the amount paid for the eligible returned product, including applicable tax attributable to that product.
Unless required by law or the return resulted from our error, refunds do not include:
If an order received free shipping because it exceeded a promotional threshold and a voluntary return reduces the retained merchandise value below that threshold, we may deduct the actual standard outbound shipping cost from the refund, provided that this adjustment is permitted by law and was disclosed before the return was completed.
No free-shipping adjustment will be made when the return is required because of our verified error, a defective product, or shipping damage.
Refunds for discounted products will not exceed the amount actually paid.
If part of a bundle, kit, buy-one-get-one offer, or other promotion is returned:
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing, been packaged, or shipped.
If cancellation is completed before shipment, we will refund the canceled amount to the original payment method. If the order has shipped, the customer must follow the standard return procedure after delivery.
A refused or undeliverable package is not automatically treated as an approved return.
If a shipment is returned because of an incorrect address, refusal, failure to claim the package, or another customer-related issue, the refund may be reduced by:
Opened, damaged, personalized, or otherwise ineligible products may not qualify for a refund.
Please contact us before filing a chargeback so we have an opportunity to resolve the issue.
Filing a chargeback does not expand the customer’s rights under this policy. We may provide order confirmations, tracking information, correspondence, policy records, and other transaction documentation to the payment provider when responding to a dispute.
Nothing in this section limits a customer’s lawful right to dispute an unauthorized or improper charge.
We reserve the right to reject returns or restrict future transactions when we reasonably identify return fraud, repeated policy abuse, altered products, false damage claims, chargeback abuse, or other improper conduct.
We will exercise this right consistently with applicable law.
This policy does not limit any right or remedy that cannot lawfully be waived. If applicable law provides greater protection than this policy, the applicable legal requirement controls.
Return and refund questions may be directed to:
Hey Man Nice Beard LLC
P.O. Box 382 Fayetteville NC 28302
Email: support@heymannicebeard.com
Telephone: (910) 835-2001
Website: https://heymannicebeard.com/
Do not mail a return until you receive authorization and the correct return address.